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Shipping Policy.
The other Terms and Conditions of this website are hereby incorporated in full by reference.
UPON DELIVERY: (A) INSPECT YOUR PRODUCTS WHILE THE DRIVER IS PRESENT, (B) BE SURE TO NOTE ANY PRODUCT DAMAGE IN WRITING WITH THE TRANSPORTATION COMPANY (THE “CARRIER”) BEFORE YOU ACCEPT ANY PRODUCT (DO NOT SIGN FOR ANY PRODUCT THAT YOU BELIEVE WAS DAMAGED DURING SHIPMENT WITHOUT GIVING THE CARRIER WRITTEN NOTICE OF SUCH DAMAGE), AND (C) KEEP A COPY OF YOUR WRITTEN DAMAGE NOTICE TO SHIPPER. THE CARRIER WILL LIKELY BE RELEASED FROM ALL LIABILITY FOR ANY PRODUCT DAMAGED DURING SHIPMENT IF YOU DO NOT PROVIDE THE CARRIER WRITTEN NOTICE OF DAMAGE AT TIME OF DELIVERY.
Most of our products are shipped via United Parcel Service (UPS) or United States Postal Service (USPS). Shipments that are too large or too heavy for UPS or USPS to carry may be shipped via freight (e.g., via truck or semi-truck). Freight shipments are usually too large and/or too heavy to be delivered by hand and special equipment may be required to remove these products from the truck. It is your responsibility to make delivery arrangements. We are responsible only to ship purchased items to the delivery address provided by the customer upon ordering; product unloading and special delivery service(s) such as lift-gate or change of delivery address, if any, will be at customer’s sole expense. You will be notified if your products will be shipped via freight. It is your responsibility, in all events, for the removal of items from delivery vehicles.
Shipments to the USA: The cost to ship your products to locations within the USA will be calculated and must be paid at checkout. Our responsibility will be to deliver your products to the Carrier after you have paid the cost of shipment. NOTE: Shipments to Alaska, Hawaii, and Puerto Rico require shipment by air and are not eligible for free shipping in any event; shipping will be calculated and must be paid by you upon checkout.
Shipments to Canada: The cost to ship products to Canada will be calculated and must be paid at checkout. Our responsibility will be to deliver your products to the Carrier after you have paid the cost of shipment and to provide any information regarding the shipment as the Carrier may reasonably request and that is in our possession. You will be responsible for all other costs of shipment such as, without limitation, document fees, customs fees, tariffs, taxes, duties and brokerage fees, as may be applicable; the Carrier will contact you to arrange for payment of the foregoing costs; you agree to pay all such other costs of shipment upon the Carrier’s or our request.
Shipments to Other Countries: The cost to ship products to countries other than the USA and Canada must be manually calculated and shall be paid by you directly to your Carrier of choice. Please call us at (800) 535-1935 for details and procedures. You will be directly responsible for all costs of shipment including, without limitation, document fees, customs fees, tariffs, taxes, duties and brokerage fees, as may be applicable (we will not pay any such costs on your behalf).
We cannot ship to PO Boxes or Military (APO/FPO) addresses. We can only ship to a valid business or residential street address. You are responsible for any shipment costs incurred in connection with your entry of an improper delivery address and other costs of delivery.
Expedited shipping may be available at additional cost – please call us at (800) 535-1930 to inquire about expedited shipping prior to placing your order.
ALL PRODUCTS ARE SHIPPED FOB PLACE OF SHIPMENT; ACCORDINGLY, PRODUCTS WE SHIP BECOME YOUR PROPERTY WHEN THEY ARE DELIVERED TO THE CARRIER; WE ARE NOT RESPONSIBLE FOR ANY LOSS OR OTHER DAMAGE TO PRODUCTS THAT OCCURS DURING SHIPMENT. We strongly suggest that you inspect all products and report any damage to the Carrier in writing upon delivery (be sure to keep a copy of your written damage report for future use – most if not all damage claims will be denied if you fail to provide written notice of damage to the Carrier upon delivery and/or if you are unable to produce a copy of that report at a later date). In addition, be sure to retain all product packaging (products must be returned in their original packaging; also, packaging may provide evidence of damage during shipment). Even though we are not responsible for product damaged during shipment, we will gladly assist you in a reasonable manner in the event you have a loss or damaged product claim that you wish to pursue against a Carrier; provided, however, that we will incur no cost or other liability in connection therewith and, of course, we cannot guaranty any particular outcome.
Requests for assistance with claims for product damaged during shipment must be emailed to us at customerservice@adantonelli.com and must include all of the following information: (a) Your Name; (b) Order Number; (c) Return Email; (d) Telephone Number; (e) Description of Damage; (f) Photograph(s) of Damage; (g) Copy of Written Notice to the Transportation Company describing such Damage; and (h) Claim Status.